Student Support Services

Online study requires the learner to take charge of their learning, time management and commitment to completing. We understand that at times you may need that little bit of extra assistance. We are always on hand to assist you to keep moving forward and you can contact your trainer in a variety of ways, just choose which suits you best.

Our trainers are ready for your call

Sometimes you just need to speak to a trainer. You can speak directly with a trainer during business hours on 0478 587 792.

If you would like to book a call outside of business hours, simply click the button below, enter your details on the form and select your preferred day and time. Your trainer will confirm your booking. Outside of business hours times are available 7 days a week from 6am – 8pm

Call 0478 587 792 Book a Call

Tip: Make the most of your time with a trainer and be prepared for your call with all your questions ready to go.

Prefer to email or text?

Email is a great way for you to get comprehensive feedback or assistance with your assessments. Don’t understand a question? Simply email the question to your trainer. Make sure you include details of the unit code and the question number so your trainer can assist as quickly as possible.

Do you have a quick simple question? Simply text it through. Texting can assist when your question is quick and simple, or you just need clarification. Text 0478 587 792 and your trainer will reply very quickly.

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Language, Literacy and Numeracy

On enrolment all learners undergo a language literacy and numeracy assessment. If we feel you may need extra assistance or you have a disability that may impact on your learning, Diploma Academy Australia will discuss this with you prior to starting your course. Options may be outlined to enable you to get the most out of your learning experience.