Frequently Asked Questions

Are you are a registered training organisation?

All States Training RTO #32577 is the registered training organisation that will be issuing the certificate that you will receive once you are deemed competent in the course you are completing.

All States Training can be contacted on – 07 4123 0415 Monday to Friday 8am – 4pm – email [email protected]

This course is being delivered by Diploma Academy Australia under a third-party agreement.

Are your courses nationally recognised?

Yes all of our courses are nationally recognised with the Australian Skills Quality Authority.

What is a USI and how do I get one?

From 1 January 2015, all students will need a Unique Student Identifier (USI) to obtain their Qualification or Statement of Attainment from their Registered Training Organisation, when studying Nationally Recognised Training in Australia. You can find your USI or register for a USI by going to the following website:

Do I need to complete work placement?

Yes, there is 76 hours, or 2 weeks, of work placement required to complete your course and gain your qualification. Work placement provides students with the opportunity to apply theory and skills they learned while studying in a professional workplace.

Will you assist me to find work placement?

It is the student’s responsibility to find their own work placement. Diploma Academy Australia will assist by providing a letter to the potential employer, assisting with reviewing your resume and cover letter. The trainers are on hand to assist with any questions you have regarding finding and securing work placement.

How do I start and logon to my dashboard?

After you have paid for your course, you will receive an email with all your logon details. You can follow the link or go onto Diploma Academy Australia’s webpage and logon there. If you have trouble, please phone or email for assistance.

How do I submit my assessments?

When you log onto your dashboard for the first time you will have access to your orientation page. Please go through this page carefully as it has videos and links for you to get the most out of your study, including submitting and resubmitting assessments.

How many attempts to I have for each assessment?

You will have 4 attempts at each assessment. After 4 attempts you will be required to pay to enroll into that unit again.

However, after you have been unsuccessful in 2 submissions, your trainer and assessor will contact you to discuss further and offer assistance in completing that unit.

How long will it take for my assessments to be marked?

We are very quick in getting students assessments marked as we understand how hard you have worked and how eager you are to get your results. We aim to have all assessments marked within 5 business days.

What support services do you have if I need help with my assessments?

Support services are available 7 days a week.

Monday – Friday 6am – 8pm Calls with no booking required

Saturday – Sunday, calls available but must be booked in.

Text messages available 7 days a week 6am – 8pm

Emails will be answered 7 days a week, 6am – 8pm

All calls and text to 0478 587 792

What is the length of my course?

All certificate III course are 1 year in duration

What if I don’t finish my course on time?

If you do not complete your course in the specified time, you will have the opportunity to extend your course for 3 months at $250.00.

Can I defer my course?

You are able to defer your course once for a period of 3 months only. This deferral will not cost you, however, you will not be able to work on any units or complete work placement during your deferral period.

Can I fast track my studies?

You have signed on for self-paced online study. This means that you can take as much or as little time to complete your studies. You do not need to wait for units, once you have completed a unit the next one will be released for you to begin.

Are my credit card details on record after I pay?

Your credit card details are not stored because you will pay for the course from your own bank account via BPay or direct debit. When paying by BPay you can use a credit card or your own bank account.

Do you have any payment plan options?

If a learner chooses to enter a payment plan with Diploma Academy Australia, they will be invoiced the initial non-refundable $200.00 administration fee which is payable prior to course commencement. The learner will then complete the recurring payment form and commence weekly recurring fees of $35pw for 34 weeks. Total amount payable is $1390.00

When a learner completes all course requirements, a qualification will not be granted until all outstanding fees have been paid.

What if I want to cancel?

Please see our cancellation and refund policy in the student handbook.

Can I get a refund?

Please see our refund policy in the student handbook.

How long does it take to get my certificate once I have completed?

We are required to issue your qualification within 30 days of all evidence, both theory and work placement being completed and marked as competent. We will however attempt to have all our administration details completed sooner and issue your qualification in a shorter time frame.